Sales Handbook
Your complete guide to policies, procedures, and sales rules
Step 1: Submitting a New Rep Request
Once you have a recruit that is ready to start send an email to: NEWREP@SKYLINESECURITY.COM
Include the following: Full name, email address, phone number, state the rep will be selling in.
Step 2: Paperwork
Your new rep will receive two emails from Skyline. One will include the new rep paperwork, this must be filled out and signed. The second will be an email requesting photo identification and a badge photo.
Step 3: Mobile App Training
Once we receive the required paperwork, your rep will be sent a link to our mobile app training, consisting of a video and test. Your rep is required to watch the video and complete the test with a score of 35 or above.
Watch Training Video →Step 4: Licensing
Your new rep will receive an email asking them to contact the compliance department. There are two options; (1) Licensing for CA and (2) Licensing for all other states. We encourage your reps to begin this process ASAP. They must also undergo a mandatory background check that can take up to 10 days.
Complete
Once all these steps have been completed, your new rep will receive access to our mobile app and will be cleared to write deals in our system. A welcome kit will be shipped out to the rep's physical address on file.
Reps who wish to sell in any state must review the licensing website and reach out to: compliance@skylinesecurity.com. Certain states do not require a license. If that is the case the licensing team will inform you.
Background Check
A background check is required regardless of where the rep will sell. This can take anywhere between 1 to 10 business days, depending on the location and background results. If a rep once worked for Skyline and returns, a new background check may be required.
Each state has different requirements for licensing. All of this information can be found here: Licensing Website →
Sales Support Hotline: 562-270-9454
As a Sales Representative you will use this number for welcome calls, the 2nd QA call, credit checks, and initial scheduling. You can also use this as a backup if the mobile app is down. Option 6 will give you options for all other departments.
Tech Support Hotline: 562-270-9453
As a technician, you will use this number to finish up installs, close out service calls, reach tech support and any other functions relating to your job.
Customer Toll Free Number: 888-775-9732
Your customers can always contact us at our toll-free number. Please note this number is not staffed for any sales related functions. Hours may vary.
Welcome Calls
The welcome call protects both you and the customer. It ensures the customer clearly understands their obligations. You must complete the customer account set up before starting the welcome call.
A Welcome Call is mandatory per company policy.